SEM1902 Chia Nan Yong I&WC

In my first blogpost I mentioned two challenges I faced when it comes to communicating with others. Firstly, I have identified myself to be an “Action-oriented” listener; a type of listener that seeks a clear message and have less patience for listening to the reasons behind the task and would sometimes jump into conclusions. Secondly, would be resolving conflict. Previously, I was not familiar with the Thomas-Kilmann Model but after studying it in the lesson, I am able to identify myself to be a “competing” type formerly; someone who tries to satisfy their own desires at the expense of the other parties involved. Thus, I have set myself two objectives to achieve at the end of this module. Firstly, being a better listener and not make the other party feel that I do not care about their well-being. Secondly, resolving conflict, finding a tone which allow me to raise my concerns and issue calmly and effectively without sounding like a demand. My first objective is to become a better li...

 For this week post, I will be recounting one of my most recent part-time job experience, it is important to note that this happened during safe-distancing protocol was in placed.  It was the launched of a new SIM-card phone plan that was targeted for senior citizens, the plan was very appealing as it was only $10 for 50GB and it was gaining a lot of attention. The company was under pressure to adhere to the safe-distancing protocol put in place by the government and have been unable to control the crowd since the event begun. To prevent breaching the safe-distancing rule and backlash of long waiting time, the company started to outsource their distributions of sim-card to external vendors to set up booth in neighborhoods  and I was stationed in one of them. Before starting, we had received a training to manage the distribution and an explicitly instruction to ensure that there was no crowd which may breech the safe distancing protocol. For the first few days of work, the...

For this week lesson we were given a task to read and reply an angry E-mail and this is my take on the matter.    Firstly, my analysis of Beta Han's message. It is given that Beta han was clearly upset and disappointed in the product he has purchased from the company, however, it has come to my attention that in his email he also mentioned some positive remarks on the product and the company. Also, he acknowledges that the product is already not covered under warranty hence, his demand at the end of the email seems to be just out of frustration because of the possible bad experiences he may had in the store when he brought over the speaker to have it checked up only to be told to take it to another department. At the end of the E-mail, it was stated that he was expecting a reply, and this is a sign showing that he was looking to communicate to resolve the matter at hand. Because if he had not had the intention to resolve it and wanted his way, he could have ended the email...

Back when I was studying in Singapore Polytechnic, I had to work in many different groups with individuals from diverse background. It did not take me long to understand that everyone has their unique way when approaching a same project outcome. During my first project group, the group leader assigned by to the team was very eager into "jumping" into the project, however, there was some in the team that did not share the same eagerness. The leader first begun by sharing his idea on the project to the team and as he was going on about his idea, one of the group members is distracted and another was looking to cut him off. After he was done sharing, he passed it on to the other members to share their thoughts on the project. The leader was quick into responding and assuring the group members that his idea will work and we should attempt his method.  looking back at the situation and evaluating it. It seems like my group leader was an action-oriented listener. He was very fo...

  For this week blog I am going to be observing and evaluating the interactions in the video showed in class on “Big Bang Theory” where Sheldon and Amy, the character in the show, was having a dinner date. While the scene may have been crafted to make the interaction more drastic than it is, it helps to highlights the basic communication skills we unconsciously practice daily.   The event starts off with Amy asking Sheldon to pass her the butter while Sheldon was busy spurting out facts about a gaming console, however, Amy was not interested in listening and only wanted him to pass her the butter. Sheldon then eventually got up and got her the butter but instead of passing it on, he continued to talk about the game console. Amy then finally reacted to Sheldon facts thinking it would get her the butter, but it only led to Sheldon spitting out more facts and she did not get the butter.   From the event I will be highlighting 2 interactions between the characters, wh...

 Getting into conflict is part of life and I have always shunned away from it, as it is a hassle to resolve it. During the lesson, when the lecturer asked us to associate conflict with a word/action and all the association was negative and have I thought nothing about it as it was the way I viewed it as well. However after the lesson, I then understand that resolving conflict is necessary as it allow individual to 'grow' in EQ and resolving conflict is no necessary a negative thing as it can even deepen relationships in a positive manner. And the takeaway for the lesson for me is to think positive about future conflict and resolving it rather than shunning away from it.