SEM1902 Chia Nan Yong I&WC

 For this week post, I will be recounting one of my most recent part-time job experience, it is important to note that this happened during safe-distancing protocol was in placed.  It was the launched of a new SIM-card phone plan that was targeted for senior citizens, the plan was very appealing as it was only $10 for 50GB and it was gaining a lot of attention. The company was under pressure to adhere to the safe-distancing protocol put in place by the government and have been unable to control the crowd since the event begun. To prevent breaching the safe-distancing rule and backlash of long waiting time, the company started to outsource their distributions of sim-card to external vendors to set up booth in neighborhoods  and I was stationed in one of them. Before starting, we had received a training to manage the distribution and an explicitly instruction to ensure that there was no crowd which may breech the safe distancing protocol. For the first few days of work, the...

For this week lesson we were given a task to read and reply an angry E-mail and this is my take on the matter.    Firstly, my analysis of Beta Han's message. It is given that Beta han was clearly upset and disappointed in the product he has purchased from the company, however, it has come to my attention that in his email he also mentioned some positive remarks on the product and the company. Also, he acknowledges that the product is already not covered under warranty hence, his demand at the end of the email seems to be just out of frustration because of the possible bad experiences he may had in the store when he brought over the speaker to have it checked up only to be told to take it to another department. At the end of the E-mail, it was stated that he was expecting a reply, and this is a sign showing that he was looking to communicate to resolve the matter at hand. Because if he had not had the intention to resolve it and wanted his way, he could have ended the email...